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What You Need to Know Before You Play

Using wj8 means you agree to our terms — account rules, payment conditions, and eligibility requirements that apply to all activity on the platform.

Account EligibilityPayment TermsRegional ConditionsData HandlingAccount Rules
wj8 What You Need to Know Before You Play
CONTACT AND HELP

Reach Us With Legal Questions

If you have a question about our terms, need to request an account review, or want to understand how a specific policy applies to your situation, our support team handles those queries directly. You can reach us through live chat, email, or the in-app help section — all three paths go to the same team.

Live Chat Available through your account dashboard. Start a chat and select the Account or Legal topic to route your query to the right team quickly.
Email Support Send your query to our support address from your registered email. Include your account ID so we can locate your record without delay.
In-App Help Open the Help section inside the wj8 app, tap Legal or Account Issues, and submit your request directly from your mobile device.
ACCOUNT AND DATA SECURITY

How We Handle Your Account Data

Your account data — registration details, payment records, session logs — is stored securely and used only for account operation, verification, and compliance purposes. We do not sell personal data to third parties. Cookie data collected during your session is used for account functionality and basic analytics; you can manage cookie preferences through your browser settings at any time.

Data Retention

We keep account and transaction records for as long as your account is active and for a period after closure as required for compliance. You may request a summary of your stored data via email support.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you notice unrecognised activity, contact support immediately to freeze the account.

Cookie Policy

Session cookies keep you logged in and remember your wallet preferences. Analytics cookies are non-identifying. You can clear or block them through your browser without losing your account access.

Data Requests

To request a copy of your data, correct inaccurate details, or ask about account closure, email support from your registered address with your account ID in the subject line.

Questions About Our Terms

Quick answers to the things people actually ask before opening an account or raising a dispute.

You must be of legal age in your region and accessing the platform from an eligible location. Eligibility depends on your local law — it is your responsibility to confirm this before registering.

All payment methods must be registered in your own name. Using another person's bKash, Nagad, or Rocket credentials breaches our terms and may lead to account suspension and balance forfeiture.

No. Each person may hold one account only. Duplicate accounts are detected during verification and will be closed. Any balances on a secondary account are not transferable.

Contact support via live chat or email with your account ID and the details of the disputed transaction. We review disputes and respond with a decision and next steps.

We retain records for a period after closure as required for compliance and dispute resolution. You can request details about your specific data through our email support channel.

Access and legality depend entirely on the laws of your region. We do not make legal determinations on your behalf. Check your local regulations before creating an account or making any deposits.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.